Straight answers. No fine print.

Pick the hat, add your logo, text and choices on the product page, and check out. We email a digital proof within one business day. Nothing is made until you approve it. Production starts the day you do.

Always. You get a digital proof showing placement, size and colors. Two rounds of changes are free. Once you approve it, the design is final.

Vector files (AI, EPS, SVG or print-ready PDF) are ideal. A high-resolution PNG usually works. If all you have is a photo of a napkin, send it. We'll tell you straight what it needs.

We reproduce your own artwork, or artwork you have written permission to use. We don't reproduce team, school, brand or licensed-character logos without proof of rights, and we don't make designs with slurs or hate content. We punch up, never down.

Originals are our own designs, made to order in our Georgia shop and shipping within 5–10 business days. Custom hats start with your logo, name or idea and include a proof before production.

Custom orders ship 5–10 business days after you approve the proof. Originals are made to order and ship within 5–10 business days; gift cards and other ready-made items ship in 2–3. Once shipped: US standard 3–7 business days, expedited 1–3, international 7–21 plus customs. You get tracking the day it leaves.

Calculated at checkout by weight and destination. US orders over $100 ship free. We ship USPS, UPS and FedEx; expedited options show at checkout. International duties and taxes are the customer's responsibility.

Yes. Free, by appointment, in Clermont, GA. Choose pickup at checkout and we'll message you to set a time. There's no walk-in storefront.

If a model or color is out with our supplier, we'll tell you before production and offer a swap or a refund.

Custom work is final once you approve the proof, so no returns or refunds for a change of mind or anything that was in the proof. If we get the production wrong, or it arrives defective or damaged, email photos and your order number within 14 days of delivery and we'll exchange it for a corrected one.

Yes. Unworn, with tags, within 14 days of delivery for a refund or exchange. Return shipping is on you unless we sent the wrong item.

Every leather patch hat is covered for 90 days from delivery against patch lifting or peeling, stitching or construction defects, and material flaws. Not covered: normal wear, heat, washing or water damage, alterations, and design choices you approved. Email photos and your order number to start a claim.

That's where we started. For 20 or more we can usually source hats beyond what's online. Send the model, color, quantity, logo, target date and shipping ZIP through the Business & Bulk page and you'll get a quote with a real timeline.

Yes, for shops that want a brand their customers already get the joke on. Use the contact page, choose "Wholesale," and tell us about your store.

Same makers, same shop, new name. JAKZ Lazer Company LLC now does business as Hem&Hyde. Your old orders, warranty and contacts all carry over.