Terms of service

Effective November 1, 2026. These terms cover hemandhyde.com and every order placed with JAKZ Lazer Company LLC, doing business as Hem&Hyde ("we", "us"). By ordering, you agree to them.

1. What we sell. Custom laser-cut leather patch, embroidered and printed headwear and apparel; Originals (our own designs, made to order); blank hats; drinkware and gifts; digital gift cards.

2. Custom orders. You provide the artwork, text and choices on the product page. We send a digital proof within 1 business day. Nothing is made until you approve it. Once approved, the design and the order are final: no changes, no cancellation, no refund. A custom item with a production defect is exchanged, not refunded, as the returns policy says. Two rounds of proof changes are free.

3. Your artwork. You confirm you own or have permission to use any logo, name or image you send us. We don't reproduce team, school, brand or licensed-character logos without proof of rights, and we won't produce designs with slurs or hate content. You keep the rights to your artwork and give us permission to use it to make your order; we may photograph finished work for our records and, with your okay, for our social channels.

4. Payment. Orders are paid in full at checkout by card, Shop Pay, Apple Pay or Google Pay. Business and bulk orders may be invoiced per their quote.

5. Production and shipping. Custom orders ship 5–10 business days after proof approval; ready-made items in 2–3. Shipping terms are in the shipping policy. We aren't responsible for carrier delays.

6. Returns and warranty. See the returns, refunds and warranty policy.

7. Gift cards. Digital, delivered by email, redeemable online and in person, no expiry, no fees, not redeemable for cash except where law requires. Treat the code like cash; we can't replace lost or stolen cards. Refunds of gift-card purchases go back to the gift card.

8. Our designs. Hem&Hyde designs, names and marks are ours. Don't reproduce them without written permission.

9. Liability. We aren't liable for errors in artwork or proofs you approved, for carrier damage or delay, or for indirect or consequential damages. Our liability for any order is limited to what you paid for it.

10. Conduct. Be decent. We reserve the right to decline or cancel an order for abusive or fraudulent behavior.

11. Changes and governing law. We may update these terms; the version posted at the time of your order applies. Georgia law governs, and disputes are handled in Georgia courts.

12. Contact. support@hemandhyde.com · (706) 310-8292 · Clermont, GA 30527.